Service Plans
Change between Residential, Roam, and Business plans from your account dashboard to match how and where you use Starlink.
Billing & Payments
View invoices, update your payment method, and review charges all from the Billing section of your account.
Pause Service
Residential customers can pause service on a monthly basis when it’s not in use, so you only pay for what you need.
Hardware & Devices
View your registered devices, manage your Starlink hardware, and request hardware support directly from your account.
How to Change Your Service Plan
1
Sign in and go to your Account dashboard
Visit starlink.com and sign in with your credentials. Once logged in, navigate to your Account dashboard.
2
Select 'Service' from the navigation menu
In the account navigation menu, click Service to view your current plan details and available options.
3
Click 'Change Plan' and review your options
Select Change Plan and review the available plans for your service address. Options may vary based on your location and coverage availability.
4
Select your new plan and confirm
Choose your desired plan and confirm the change. Your new plan takes effect at the start of your next billing cycle.
How to Pause Your Service
1
Log in and navigate to Account > Service
Sign in to your account at starlink.com and go to Account > Service.
2
Click 'Pause Service'
Select Pause Service to begin the pause process. This option is available to Residential plan customers.
3
Select the month(s) you want to pause and confirm
Choose the month or months you want to pause and confirm your selection. Paused months are not billed.
4
Service resumes automatically on the selected date
Your service resumes automatically on the date you specified. You can also re-enable service manually from the same Service page at any time before that date.
Frequently Asked Questions
How do I update my billing information?
How do I update my billing information?
To update your payment method, go to Account > Billing > Payment Methods. Click Edit next to your current payment method, enter your new card details, and save your changes. Your updated payment method will be used for all future billing cycles.
Can I transfer my Starlink service to a new address?
Can I transfer my Starlink service to a new address?
Yes, you can update your service address by navigating to Account > Service Address in your account dashboard. Enter your new location and save. Keep in mind that service availability at your new address is subject to Starlink coverage in that area — confirm coverage before completing the transfer.
How do I cancel my Starlink service?
How do I cancel my Starlink service?
To cancel your service, go to Account > Service > Cancel Service and follow the on-screen prompts to complete the cancellation. Depending on your plan terms, hardware returns may be required. Review the cancellation details carefully before confirming, and check your plan’s return policy for any applicable instructions or deadlines.
Most account changes are reflected immediately in the Starlink app. Download the app for on-the-go account management.
Starlink Support Center
Visit the Starlink support center for billing disputes, hardware issues, and service questions.